How Can an Incentive Program Reward Your
Too often, the rewards provided by incentive programs are disproportionately granted to a group of strong performers who don
Employees First, Customers Second
In a perfect world, CEOs and managers could wave a magic wand and easily keep both employees and customers happy. Give the members of both categories exactly what they need to feel appreciated, and voila! Turnover stays low, sales stay high, and the company thrives. As far as possible, this is the goal that most managers strive to achieve; in fact, if you occupy a leadership role, you may notice that most of your late nights and early mornings are [...]
Workers Want Better Communication: Four Ways to Make It Happen
According to a recent study conducted by Survata, seven out of ten workers are interested in more frequent and meaningful communication from their employers, and it
Making a Counteroffer to a Departing Employee
One of your most talented employees and valuable contributors just delivered some unfortunate news: They
Measuring Potential: Approaches that Work
When you sit down with a prospective candidate to assess their fitness for the job, you have a few useful tools at your immediate disposal. For example, you can simply explain the nature of the job to the candidate and ask how well your description aligns with her career goals. If you need very specific technical skills, you can ask the candidate to describe his or her experience in these areas. Most candidates won
Your Top Hire Is Failing: Coaching Tips
You chose your top candidate because he or she seemed well poised for success in your available position. When you laid the candidate