Employees First, Customers Second

In a perfect world, CEOs and managers could wave a magic wand and easily keep both employees and customers happy. Give the members of both categories exactly what they need to feel appreciated, and voila! Turnover stays low, sales stay high, and the company thrives. As far as possible, this is the goal that most managers strive to achieve; in fact, if you occupy a leadership role, you may notice that most of your late nights and early mornings are [...]

Avoid Creating a Bad Candidate Experience

Protect your business by protecting your relationships with every one of your stakeholders: your customers and clients, your shareholders, your employees, and members of an often-overlooked category: the candidates you ultimately decide not to hire. If an applicant engages with your company and walks away from the interaction feeling misused or misled, this is not the applicant

Should You Bring Back a Boomerang Employee?

You parted ways with your employee a few weeks, months, or years ago, and now they are reaching out to you hoping to reestablish your previous relationship. How should you respond? The answer will depend on a few key factors, including your level of need and the nature of your past interactions. Before you automatically say yes or no, think carefully and gather all the meaningful data available to you, including answers to the following questions. How did the relationship [...]

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